Here are some English materials about customer service in a hotel that I found:
- Study.com provides a collection of lessons that examine the importance and role of customer service in the hotel and lodging industry. The lessons cover concepts such as customer satisfaction, communication skills, and handling complaints1.
- ProProfs Desk has an article that explains what hotel customer service is, its importance, and best practices. The article covers topics such as knowing your customers, providing personalized service, and handling complaints effectively2.
- Learn Laugh Speak has a blog post that provides basic phrases and tips for great customer service in English. The post covers topics such as asking questions, making requests, and handling complaints3.
- EnglishClub has a section dedicated to English for hotel staff. The section provides lessons on important words and expressions to use on the job in the hotel industry, such as taking reservations and cleaning hotel rooms4.
- Simon and Simon has an article that shares a three-part recipe for training hotel staff in English to provide the best customer service. The article covers topics such as language training, cultural training, and customer service training5.
- Canary Technologies has an article that provides nine ways to improve customer service in the hotel industry. The article covers topics such as using guest management systems, empowering employees, and providing personalized service6.
These materials cover a range of topics related to customer service in a hotel, from basic English phrases to more advanced training for hotel staff.
